Refund policy

At NUIT CHÉRI, every dress is hand-made to order with love and attention to detail, but we understand that things may not always be perfect. If you're not 100% in love with your purchase, you can submit a return request within 7 business days from the order delivery date.

To initiate a return, please email us at support@nuitcheri.com with the following details:

  • Order number
  • Name of the item(s) you wish to return
  • Reasons for the return
  • Photos of the item(s), clearly showing the product and attached tags.

Please ensure the tags are clearly visible in the photos, as this will help us verify that they have not been removed. We will review your return request within 24 hours and provide further instructions.

Return Conditions

We offer full refunds to the original payment method for returns, provided the following conditions are met:

  • The item is unworn and in its original condition with all tags still attached.
  • The item has no marks, stains (including makeup or spray tan), or odors (like deodorant or perfume).
  • The item is free from any damage or modifications.

Once we receive and confirm that your returned item meets the above conditions, we will issue a full refund to your original payment method.

Please remember it can take up to 10 business days for your bank or credit card company to process and post the refund. If more than 10 business days have passed since we’ve approved your return, please contact us at support@nuitcheri.com.

Return Address

The return address is in Toronto, Ontario, Canada.
Please contact us at support@nuitcheri.com to get a full return address.

Return Process

Please note that original shipping fees are non-refundable, and the customer is responsible for all return shipping costs. Unfortunately, we cannot provide return shipping labels at this time.

Faulty Items

We strive for perfection, but in the rare event that your item arrives faulty, please notify us within 7 business days of delivery. Faulty items include broken seams, holes, or damaged segments. If your item is deemed faulty, we will provide a replacement or a full refund, as per your preference.

Final Sale Items

All final sale items are non-returnable unless the item is confirmed to be faulty. Unauthorized returns of final sale items will be refused.

Additional Notes
  • Please retain your return tracking number, as NUIT CHÉRI is not responsible for lost or stolen packages.
  • We are not liable for any customs fees, taxes, or incorrect shipping information provided by the customer.
Damages and issues

Please inspect your order upon reception and contact us within 7 days if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items

Unfortunately, we cannot accept returns or exchanges on sale items or gift cards.

Exchanges

The fastest way to ensure you get your preferred item is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.